Privacy Policy

Last updated: September 17, 2026

Civin (“we”, “our”, “us”) operates the Civin mobile application and related online services (collectively, the “Service”) available at civinlive.app. This Privacy Policy explains how we collect, use, share, and protect information when you use Civin.

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use Civin.

1. Information we collect

We collect information you provide and information generated when you use the Service:

• Account information: phone number, email address, username, password (stored securely), and authentication data.
• Profile information: display name, bio, avatar, cover photo, country, gender (if you choose to provide it), and badges or levels.
• Content you create: posts, comments, photos, videos, live streams, voice-room activity, chat messages, gifts sent or received, and other user-generated content.
• Social and activity data: followers, following lists, likes, reports, blocks, notifications, and in-app interactions.
• Virtual currency and purchases: wallet balances, transaction history, recharge and withdrawal requests, and records needed for fraud prevention and compliance.
• Device and technical data: device type, operating system, app version, IP address, language preference, push notification tokens, and diagnostic logs.
• Location data (optional): if you enable Nearby or similar features, we may use approximate location to show people, live streams, or rooms near you. You can disable location permission in your device settings.
• Support communications: messages you send to our support team or AI assistant, and related ticket history.

2. How we use information

We use information to:

• create and manage your account and authenticate you;
• provide live streaming, voice rooms, chat, social feeds, gifting, wallet, and other core features;
• personalize your experience and show relevant content;
• process virtual purchases, rewards, and withdrawals where applicable;
• keep the Service safe, detect abuse, enforce our terms, and respond to reports;
• send service-related notifications and, where permitted, promotional messages;
• improve performance, fix bugs, and analyze aggregated usage trends;
• comply with legal obligations and respond to lawful requests.

3. How we share information

We do not sell your personal information.

We may share information:

• With other users: according to your profile and privacy settings (for example, public posts, live broadcasts, or voice rooms you join).
• With service providers: who help us operate Civin, such as cloud hosting, content delivery, live-streaming infrastructure, analytics, customer support tools, and payment processors. These providers may only use data to perform services for us.
• For legal and safety reasons: when required by law, to protect users, or to investigate fraud, abuse, or security incidents.
• In a business transfer: if we are involved in a merger, acquisition, or sale of assets, subject to appropriate safeguards.

4. Live streaming, voice rooms, and chat

Content you broadcast, speak, or write in live sessions, voice rooms, or chats may be visible to other users according to the room settings you or the host choose. Please do not share sensitive personal information in public or semi-public spaces. We may review reported content to enforce community standards.

5. Data retention

We retain information for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal requirements. When you delete your account, we delete or anonymize personal data within a reasonable period, except where retention is required by law or for legitimate security and audit purposes (for example, financial transaction records).

6. Security

We use technical and organizational measures designed to protect your information, including encryption in transit (HTTPS), access controls, and monitoring. No method of transmission or storage is completely secure; please use a strong password and keep your login credentials private.

7. Your choices and rights

Depending on your location, you may have the right to:

• access, correct, or update your profile information in the app;
• control privacy settings (online status, DMs, notifications, and related options where available);
• delete your account through in-app settings;
• opt out of non-essential notifications;
• request information about how we process your data by contacting us.

8. Children

Civin is not intended for children under the minimum age required in their country (typically 13 or higher depending on local law and app store rules). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can take appropriate action.

9. International users

Civin may process and store information on servers located outside your country. By using the Service, you understand that your information may be transferred to jurisdictions that may have different data-protection laws than your own.

10. Third-party links and services

The Service may contain links to third-party websites or integrate third-party services (for example, payment or sign-in providers). Their privacy practices are governed by their own policies, not this one.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version at this URL and update the “Last updated” date. Continued use of Civin after changes become effective means you accept the updated policy.

12. Contact us

For privacy questions or requests, contact us through the in-app Help & Support section or at civinlive.app.